We focus very strongly on customer service here at American Soda and when we get special requests from our valued customers we try our hardest to meet them.
That includes providing gift baskets for birthdays, anniversaries, anything really! We advertise these in our store in Ashton but visitors to our lovely website are often unaware we can do this (which we plan to address!).
All you have to do is give us a call on the hotline (0161 359 3655), tell us what you want in the basket, what message you’d like on the card, where you want it delivered and even what colour you want the ribbon to be!
To give you an example, here’s a gift basket story from one of our happy customers, Kim Goodwin:
Hmm, what do you buy for that certain couple who has everything? This was a question I found asking myself when it was my best friend’s wedding anniversary this week. I went from flowers (too boring), to money (too formal), teddies (not special enough) and an ornament (too predictable). I wanted something special, useful, something that had that WOW factor I keep hearing about!
Then it finally dawned on me! What do my dear friends love more than anything? AMERICAN FOOD. What amazing shop did they introduce me to on my previous visit?? AMERICAN SODA!! What did I see American Soda advertise in the store? Gift baskets!!! It was safe to say a light bulb switched on in my head!!!
It was the perfect gift! Only one problem, American Soda is in Lancashire I was in West Yorkshire. Panic began to set in! Husband said no worries they have a website order it from there Off I popped to website, and what a fantastic looking website it is! Only thing was no mention of the baskets! [Again, we'll be addressing this! Dave.]
I panicked again! Husband’s calm voice reassured me to calm down, there is a telephone number just call them. So I dialled the number held my breath and was warmly welcomed to American Soda by Sandra. I could breathe again. I explained my predicament to her and she was more than willing to help, she asked what kind of basket I wanted; she was met with a stone cold silence! I hadn’t thought that far ahead!
What kind of basket did I want?!? This was no problem for Sandra she began discussing ideas straight away. She asked me how much did I want to spend to start with (any amount from £14.99 is acceptable to them).
I then came up with the idea of completely personalizing my basket, this time Sandra went quiet…what a lovely idea was her response, have a look on our website, pick which items you want, write me a shopping list and I will go pick them and arrange them for you. This agreed, I said I would call her back the next day with my list.
Using their website is really easing moving from different sections from drinks, to American sweets, groceries and non food. Plenty to pick from, with all the prices and availability information simple to understand. I picked a wide variety of things, Mountain Dew, Cheetos, Oreo’s, Candy Corn and even some Hershey’s chocolate milk.
I called back the next day with my list, Sandra went down to the shop to double check all the items I requested were in stock before I paid for anything, and wanted to know what colour ribbon I wanted and did I want a personalised message attached? Fantastic service, it really made it more exciting for me to be ordering it because Sandra was getting so involved. I paid over the phone using my debit card it was simple. I did have to pay a delivery charge of £4.95, however Sandra explained that she had given me a discount on the items I had chosen because of the volume so not to worry, and it hadn’t affected the price I wanted to pay by much.
My parting words with Sandra were the basket was going to be delivered Friday. Well, you can imagine my surprise when I got a phone call on the Wednesday from my friends thanking me for the gift basket…a whole two days earlier than expected! Again, amazing service from American Soda!
I would certainly recommend this idea to anyone. It is so simple and quick to do, yet so fun and effective. American Soda cater for all budgets, just call them and explain how much you want to spend, or take it to my extreme and hand pick everything yourself using the website as reference.
If I could give you all one tip, it would be plan ahead, look at what items you might want to be included in your basket and stick to your budget. Try not get too carried out with all the goodies!! But certainly give it a try, it’s a wonderful present idea and was so excellently done by American Soda I wouldn’t hesitate it recommending it to all my friends. And fingers crossed maybe I will get a basket sent to me one day! Or I may even just order one for myself!!!!!
We were delighted to be able to help Kim out and we’d be equally as delighted to help YOU out too. Just pick up the phone and tell us what you’re after. 
Cheers!
- Dave
View Our Website
Follow us on: